Return & Refund Policy
At Maple Nova, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags must be attached.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Items that are damaged due to misuse, washing, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
- Items marked as non-returnable
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our support team.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item.
How to Start a Return
To request a return or exchange, please contact us with:
- Your Order Number
- Your Full Name
- Reason for Return
- Photos (if the item is damaged or incorrect)
Our support team will provide return instructions after reviewing your request.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team through our Contact Us page.