Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Maple Nova. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
- Processing Time: 1 Business Day
- Orders placed after business hours or on weekends will begin processing on the next business day.
- During product launches, seasonal promotions, or holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Free Shipping
🚚 Free standard shipping is available on all orders over $150 CAD within Canada.
Shipping rates for international orders will vary depending on destination and carrier.
Estimated Delivery Times
Canada
- Standard Shipping: 2-3 Business Days
- Express Shipping: 1-2 Business Day (where available)
United States
- Standard Shipping: 5–10 Business Days
International
- Standard Shipping: 7–10 Business Days
Delivery times are estimates only and may vary due to weather conditions, customs processing, carrier delays, or peak shopping seasons.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number. Tracking updates may take up to 24 hours to appear after shipment.
International Shipping
Maple Nova proudly ships to select international destinations.
Please note:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Customs processing times vary by destination and are outside our control.
Incorrect Shipping Address
Please ensure your shipping information is accurate before completing your order.
Maple Nova is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.
If you notice an error after placing your order, please contact us immediately. While we will do our best to update your information, we cannot guarantee changes once an order has entered processing.
Lost or Delayed Packages
If your package appears to be delayed or lost in transit, please contact us as soon as possible.
We will work directly with the shipping carrier to help locate your shipment and provide updates throughout the process.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will review your request and provide a suitable resolution.
Multiple Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. You will receive tracking information for each shipment if applicable.
Shipping Restrictions
Certain products or shipping methods may not be available in all locations. We reserve the right to restrict shipping to specific regions or countries when necessary.
Contact Us
If you have any questions regarding shipping, please contact us.
Maple Nova
Address
12934 Cabot Trail Rd
Grand Étang, NS B0E 1L0
Canada
Phone
+1 (902) 224-7490
maplenova81@gmail.com